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Home > Terms & Conditions
LEGAL
Last updated: 15 September 2026
Applies to PassivAi® purchases and website use
By accessing this website, creating an account, purchasing a product, downloading a resource or using any PassivAi® digital content, you agree to these Terms.
This website is operated by PassivAi® Ltd.
| Company name | PassivAi® Ltd |
| Registered office | Douglas Road, Poole BH12 2AX England, UK |
| Company number | 15145703 |
| support@passivai.com | |
| Trademark Registration | UK00004131150 |
References to “PassivAi®”, “PassivAi® Ltd”, “the business”, “the company” or “the website” mean PassivAi® Ltd. References to “you” or “your” mean the person using the website, purchasing a product or accessing digital content.
These terms and policies apply to PassivAi® Ltd websites, digital products, landing pages, checkout pages, forms, downloads, automations, email systems, communities and related online services operated by or connected to PassivAi® Ltd.
This includes, but is not limited to:
It may also include related product pages, course pages, checkout pages, lead magnet pages, download pages, automation forms, community links and campaign pages connected with those domains.
If a specific website, product, checkout page or service displays separate terms, privacy information, refund rules or licence terms, those specific terms will apply to that website, product or service alongside these general policies.
These Terms apply to:
Some products may have additional terms shown on the relevant product page, checkout page, licence agreement or order confirmation. If product-specific terms conflict with these Terms, the product-specific terms will apply to that product.
You agree to use this website lawfully, responsibly and in a way that does not damage the website, interfere with other users or misuse any PassivAi® content.
You must not:
PassivAi® sells and provides digital products, online education, templates, AI resources, automation assets, prompt packs, downloadable files, courses, workshops, memberships and related digital content.
Product details, prices, access arrangements, delivery methods and any specific restrictions will be shown on the relevant product page or checkout page.
PassivAi® may update, improve, replace or remove products, resources or website content from time to time. Purchased products will be supplied according to the access terms described at the time of purchase.
Different cancellation rules can apply depending on whether you purchase digital content, an ongoing service, a subscription or a combination of these. Nothing in this section limits any statutory right that applies to you.
Digital content supplied immediately. Some PassivAi® products are supplied as digital content that can be accessed, downloaded, copied or used immediately. Where the law gives you a 14-day cancellation right, the checkout process may ask you to:
Where those requirements have been met and supply has begun, a change-of-mind refund will not normally be available for that digital content.
Services and managed systems. Some PassivAi® products include services, onboarding, managed automation, software-enabled services, memberships or other ongoing work. If you purchase as a consumer and ask for a service to begin during a statutory cancellation period, you may be required to pay a proportionate amount for the service supplied up to the point of cancellation where the law allows this.
Business purchases. Where you purchase wholly or mainly for the purposes of your trade, business, craft or profession, consumer change-of-mind cancellation rights may not apply. Any contractual cancellation or refund right stated on the relevant product page, checkout page or order confirmation will still apply.
This does not affect your statutory rights. If digital content or a service is faulty, misdescribed, not supplied or otherwise fails to meet a legal requirement, please contact PassivAi® Ltd so the issue can be reviewed and an appropriate remedy provided where required by law.
If access to a digital product or service is delayed, unavailable or technically interrupted, please contact PassivAi® Ltd using the support email above so the issue can be investigated.
Full detail on how returns, faults, duplicate charges and cancellations are handled sits in the Returns & Refunds Policy, which works alongside this section.
Prices are shown on the relevant product page or checkout page. Before you place an order, the total price and any unavoidable charges that apply to the purchase will be shown clearly. Where tax is legally chargeable, it will be handled in accordance with the applicable tax rules.
Prices may change from time to time, but a price change will not alter an order already accepted unless there has been an obvious pricing error or you separately agree to a change.
Payment must be made using the payment methods offered at checkout. Payments may be processed by third-party payment providers such as Stripe and may also be subject to that provider's terms and privacy information.
Orders are accepted when payment has been successfully processed and the order confirmation has been issued, unless the checkout page states that further approval or onboarding is required.
PassivAi® Ltd may refuse, cancel or refund an order where:
Some PassivAi® products are supplied as monthly or other recurring subscriptions, memberships or managed services. Before you subscribe, the checkout page or product page will show the recurring price, billing frequency and any minimum commitment that applies.
Automatic renewal. Unless the product page or checkout states otherwise, a recurring subscription continues and renews automatically at the stated billing interval until it is cancelled. For a monthly subscription, the recurring payment is normally taken on or around the corresponding billing date each month.
No hidden minimum term. Where no minimum term is stated before purchase, the subscription is a rolling subscription and can be cancelled for future billing. If a minimum term applies to a particular product, it will be made clear before you subscribe.
How to cancel. You may cancel a rolling subscription using any cancellation method made available to you, including a customer billing portal where provided, or by emailing support@passivai.com. Please provide enough information for the subscription to be identified. We will acknowledge cancellation in writing. Unless the law or product-specific terms require otherwise, cancellation prevents the next renewal and service continues until the end of the period already paid for.
Timing of cancellation. To avoid the next recurring charge, cancellation must be received before the next payment becomes due. If a payment has already become due or has already been processed before cancellation takes effect, that payment is not automatically refundable, except where required by law or where a product-specific guarantee applies.
Consumer cancellation rights. If you purchase as a consumer, any statutory cooling-off or cancellation rights that apply to your subscription or service will be honoured. Where you expressly ask for a service to begin during a statutory cancellation period, you may be required to pay for the proportion of the service supplied before cancellation where permitted by law. Statutory rights that cannot lawfully be excluded take priority over these Terms.
Subscription reminders and notices. PassivAi® Ltd will provide renewal, cooling-off, end-of-contract or other subscription notices where required by applicable law. Service messages connected with billing, cancellation, payment failure, renewal or account access may be sent even where you have opted out of marketing emails.
Failed payments. You are responsible for keeping payment details up to date. If a recurring payment fails, PassivAi® Ltd or its payment provider may retry the payment and may send payment-failure notices. Access to the relevant subscription or managed service may be paused, restricted or ended if payment remains outstanding.
Price changes. If the recurring price of an existing subscription is to change, reasonable advance notice will be given where required so that you can decide whether to continue or cancel before the new price takes effect. A promotional or price-lock arrangement will be honoured for the period and subject to the conditions stated when the arrangement was agreed.
Setup, onboarding and additional charges. Some subscriptions may include standard onboarding or setup. Bespoke integrations, additional locations, historical work, backlog processing, exceptional usage or other work outside the standard subscription may carry a separate charge. Any such charge will be disclosed and agreed before it is incurred.
Fair use. Recurring services may be subject to reasonable fair-use limits for items such as requests, reminders, monitored activity, AI Agent-crafted responses, historical processing, storage or automation usage. Any material product-specific limits will be stated on the relevant product page, checkout page, order confirmation or service documentation. If usage is materially outside the intended scope of a plan, PassivAi® Ltd may contact you to discuss a suitable plan, additional charge or reasonable usage adjustment before making a material change to the service.
Managed systems and third-party platforms. Some subscriptions rely on third-party services, including payment providers, email services, automation platforms, AI systems, hosting providers and external platforms such as Google. Their availability, rules and technical interfaces can change. PassivAi® Ltd will take reasonable steps to maintain the service, but uninterrupted third-party availability cannot be guaranteed.
Customer data and instructions for managed review systems. Where a business customer uses a managed review-request or reputation service, the customer is responsible for providing accurate information, having an appropriate lawful basis for supplying customer contact details and instructing PassivAi® Ltd to process or communicate with those contacts, and using the service in accordance with applicable privacy, marketing and platform rules. Review requests must invite honest feedback and must not be used to selectively solicit only favourable reviews or otherwise breach the relevant review platform's rules.
No guaranteed review outcome. Review monitoring, response and request services are designed to support reputation management and customer communication. PassivAi® Ltd does not guarantee that a customer will leave a review, that a review will be positive, that a particular rating will be achieved or maintained, or that a third-party platform will publish or retain any review.
Subscription law is developing. These Terms are intended to operate alongside any mandatory rights that apply at the time of your contract. If the law gives you a stronger cancellation, reminder, cooling-off or refund right than these Terms describe, the legal right will apply.
Unless otherwise stated on the product page, PassivAi® digital products are licensed to one individual or one business purchaser for internal use.
You may use purchased materials for your own:
You must not, without written permission from PassivAi® Ltd:
Any rights not expressly granted are reserved by PassivAi® Ltd.
All website content, branding, product names, frameworks, methods, prompts, templates, designs, graphics, text, downloads, training materials, software assets and digital resources are owned by or licensed to PassivAi® Ltd unless stated otherwise.
PassivAi®, PassivAi® Ltd and related product names, frameworks and brand assets must not be used without written permission.
Purchasing or downloading a product gives you a licence to use the product in line with these Terms. It does not transfer ownership of the product, intellectual property or underlying materials.
PassivAi® products may include AI prompts, automation instructions, templates, workflows, strategy documents, AI-generated resources or guidance on using third-party AI tools.
AI tools can produce inaccurate, incomplete or unsuitable outputs. You are responsible for reviewing, editing, checking and legally approving any output before relying on it, publishing it or using it in your business.
PassivAi® Ltd does not guarantee that any AI-generated output will be accurate, compliant, profitable, suitable for your specific situation or accepted by any third-party platform.
PassivAi® products and resources are designed to provide education, tools, strategy and practical support. Results depend on your implementation, market, offer, skills, pricing, audience, traffic, timing and other factors outside the control of PassivAi® Ltd.
No income, revenue, sales, traffic, ranking, business growth or performance result is guaranteed.
Any examples, case studies, figures or illustrations are provided for educational purposes only. They should not be treated as promises, forecasts or guarantees.
PassivAi® content is provided for general educational and business information purposes. It is not legal, financial, tax, accounting, medical, employment or professional advice.
You should obtain advice from a suitably qualified professional before making decisions that may affect your legal, financial, tax, contractual or business position.
Some products or services may require an account, login, password, membership area or access link.
You are responsible for keeping your login details secure. You must not share access details with anyone else unless the product terms specifically allow it.
PassivAi® Ltd may suspend or remove access where there is suspected misuse, unauthorised sharing, non-payment, breach of these Terms or a security concern.
If you submit information, forms, files, comments, images, documents, business details or other content to PassivAi® Ltd, you confirm that you have the right to provide that content and that it does not breach any law or third-party rights.
You remain responsible for the accuracy, legality and suitability of the information you provide.
Where you submit information for the purpose of receiving a product, report, analysis, automation output or AI-generated resource, PassivAi® Ltd may use that information to provide the requested product or service.
This website and PassivAi® products may link to or mention third-party tools, platforms, websites, payment providers, AI systems, automation platforms, hosting services, software providers or communities.
Third-party platforms are operated by their own providers and are subject to their own terms, policies, pricing and availability. PassivAi® Ltd is not responsible for third-party websites, tools, platform changes, service outages, pricing changes or account decisions.
PassivAi® Ltd aims to keep the website and digital access systems available, but does not guarantee that the website, product pages, checkout, membership areas or downloads will always be uninterrupted, error-free or continuously available.
Access may be interrupted for maintenance, updates, security issues, platform changes, technical faults or reasons outside the control of PassivAi® Ltd.
Where you purchase a product, create an account, subscribe to a recurring service, download a resource or contact PassivAi® Ltd, service messages may be sent to you in connection with your purchase, payment, subscription, renewal, cancellation, failed payment, account, access, delivery, support request or legal notices.
Service messages that are necessary to administer a purchase or subscription are not marketing messages and may still be sent where you have opted out of promotional emails.
Marketing emails will only be sent where permitted by law, including where you have consented or where the soft opt-in applies for similar products or services. You can unsubscribe from marketing emails at any time using the link in each email.
Personal data is handled in accordance with the PassivAi® Privacy Policy and Cookie Policy.
Please review the following pages:
Nothing in these Terms excludes or limits any rights that cannot legally be excluded or limited, including your statutory rights under UK consumer law.
Digital content must be as described, fit for purpose and of satisfactory quality. If there is a problem with a digital product, please contact PassivAi® Ltd so the issue can be reviewed and handled appropriately.
The website, resources, digital products and content are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.
To the fullest extent permitted by law, PassivAi® Ltd will not be liable for:
If you are purchasing as a consumer, this clause does not affect your statutory rights.
If you purchase wholly or mainly for the purposes of a trade, business, craft or profession, you are purchasing as a business customer rather than as a consumer for the purposes of these Terms. If you purchase on behalf of a business, organisation, partnership or company, you confirm that you have authority to bind that organisation to these Terms.
Consumer rights referred to in these Terms apply only where the law treats the purchaser as a consumer. Business customers remain entitled to any rights that cannot lawfully be excluded.
Business customers are responsible for ensuring that any PassivAi® product, resource, template, prompt, strategy, automation, managed service or customer communication workflow is suitable for their own business, industry, audience, data-protection obligations, platform rules, compliance requirements and intended use.
If you breach these Terms, PassivAi® Ltd may take reasonable action, including restricting access, removing access, cancelling an account, refusing future orders or taking legal action where necessary.
No refund will be due where access is removed because of misuse, unauthorised sharing, infringement, fraud, non-payment or breach of these Terms, except where required by law.
PassivAi® Ltd may update these Terms from time to time. The latest version will be published on this page with the updated date.
The Terms in place at the time of your purchase will usually apply to that purchase, unless a change is required by law, relates to platform security or is otherwise necessary for the proper operation of the website or product access.
These Terms are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, except where consumer law gives you the right to bring a claim in another UK jurisdiction.
Questions about these Terms, digital product access, refunds, licences or support should be sent to:
Email: support@passivai.com
Thank you for choosing PassivAi®. The aim is to provide useful digital products, practical AI education and evergreen business resources that help customers build smarter systems with less daily pressure.
The support team reads every message and NOAMi answers common questions immediately. For anything about a specific order, fault or refund, see the Returns & Refunds Policy.
Read the Returns & Refunds Policy